FISH!
FISH!
Bring the joy of living to the place where you make a living. Organizations worldwide use the language of FISH! to improve service, teamwork, retention and accountability.
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FISH! STICKS
FISH! STICKS
Discover three powerful tools that will bring your organization’s vision to life—and, most important, keep it alive!
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FISH! TALES: Peak Experience
FISH! TALES: Peak Experience
Stand out from the crowd and create memorable interactions for your customers with lessons from a unique ski company.
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FISH! TALES: Sprint
FISH! TALES: Sprint
Play isn’t just about fun—it’s about listening, building trust and finding creative ways to help employees enjoy serving customers.
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FISH! TALES: Vital Signs
FISH! TALES: Vital Signs
When a medical team focused on serving people, instead of just performing tasks, patient and employee satisfaction soared.
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It's So Simple
It’s So Simple
Learn the fundamentals that make Southwest Airlines one of the most successful companies and best places to work.
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If at First: Overcoming the Fear of Failure
If at First: Overcoming the Fear of Failure
What we think are failures are actually learning opportunities that lead to improved performance, innovation and quality.
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Downloads
Downloads
Looking for an economical, convenient and personal way to check out our videos? We offer one-day, three-day or special request downloads.
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FISH! TALES: Series Collection
FISH! TALES: Series Collection
See how The FISH! Philosophy can thrive in any work setting—from a call center to a hospital, a roofing company to a car dealership and a ski company.
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FISH! TALES: Jump Start
FISH! TALES: Jump Start
By staying committed to its vision and values, a car dealership went from worst to first in customer and employee satisfaction.
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FISH! TALES: Building Trust
FISH! TALES: Building Trust
Learn how a roofing company decided to be World Famous—improving service, safety and trust.
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It's a Way Not a Day
It’s a Way Not a Day
Anchor your organization’s values into the hearts and minds of your staff with a simple process.
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Feed forward
Feedforward
Instead of rehashing past mistakes, this proven leadership and personal development process helps you create a more effective future.
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The Gift of Feedback
The Gift of Feedback
Learn how to ask for, receive and use feedback to become a better leader, coworker, parent or friend.
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Talking 9 to 5
Talking 9 to 5
Improve your team’s effectiveness by understanding the different communication styles used by men and women.
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